IT Support Analyst

IT Support Analyst - Real Estate Investments - London, Victoria - £30-36k + 15-20% BonusRobert Half have partnered with a real estate investment and management company specialising in the residential, student hospitality, and alternative property sectors. The Company was established over 50 years ago and now employs 150+ people in London with additional operations based overseas.Due to growth and expansion they're looking to hire an IT Support Analyst.The RoleThe role is a mix of BAU & project work. The focus is to assist the Head of IT with the delivery of the service to the growing user base. It is a front-line role dedicated to the high-quality provision of IT, including technical and administration functions.Training support will be provided for technical improvements, such as Microsoft Certifications; GDPR and general privacy and security training.Some of the ResponsibilitiesMonitor and follow-up on service tickets registered with the external IT Service Provider (ISP) to ensure tickets are resolved satisfactorily.Solve IT issues directly that ISP cannot undertake (mice, keyboards, screens, monitor arms, power, network, printing, desk phones, mobile phones etc).Processing new starters and leavers, including equipment provisionEnsure all meeting room equipment is operational and tidy.Prepare quotes for new purchases and then process and track them.Working with computers, printers, landline and mobile telecoms.Help to administer the Windows environment including Office 365, Teams, Sharepoint, Onedrive and Outlook.Assist with the management of core applications.Work on project and mobilisation tasks as determined by the Head of ITSkills & ExperiencesExperience as an IT Support/ IT Service Desk AnalystExcellent computer skills, including high proficiency with Office 365 & basic networking knowledgeDiligent self-starterResourceful and problem-solving attitude.Excellent verbal and written communication skills.Ability to effectively prioritise work and meet tight deadlinesOffices based in London Victoria, 4 days in 1 WFH £30-36k Base Salary + 10-20% Annual Bonus.25 days Annual Leave, Pension, Training & Certifications assistance, Private Medical + More!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.