1st/2nd Line Support Technician

Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited - a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT systems as the company and its customer base grows.The Organisation Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, with customers throughout the UK, but mainly in the South and South West of England. The team is primarily made up of ex Forces and MoD personnel, together with people who have a safety and environmental consultancy background. They formed the company in 2013 with the aim of providing a flexible and positive working environment for all employees, and with the aim of providing a service to their customers that is independent, expert, value for money and operated with integrity, openness and trust.Website - The roleWorking closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building relationships with internal staff and upholding the reputation of IT within the organisation.Responsibilities:Act as first point of contact for all IT Support Issues and requests via phone, email, teams or inDiagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable/required.Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members.Install, configure, and deploy computer hardware, peripherals, and software applications. Ensure compatibility, security, and proper functionality.Maintain and update records of IT Support activities and processes, including ticketing, known issue documentation, knowledge base articles and more.Assist with the management of the Microsoft 365 environment, including Intune, autopilot, Sharepoint and ExchangeCreate new users as required, provide set up and run Inductions whereCommunicate technical information effectively to non-technical users in a clear and understandable Keep users informed about the status of their IT Support requestsTo work in accordance with, and always implement, the companies Quality Management System (QMS)Assist the IT Manager and team with support tasks, IT Project rollouts and planning where requiredQualifications and Experience:2 years of experience on an IT Helpdesk or similar roleProficient in troubleshooting Windows OS EnvironmentsKnowledge of Microsoft 365 suite and administrationStrong Customer Service and communication skillsThe ability to work effectively in a team, collaborate and share knowledgeDesirable Experience/Knowledge:Experience with Unifi Access pointsExperience with Sophos FirewallsExperience with security products such as Threatlocker, SentinelOne and Defender for EndpointExperience with managing Intune, EntraID and Microsoft Security productsFull UK Driving licenseSalary/logistics:£27,000 - £30,000 basic salaryCompany bonus schemeWork from the Bristol Office at least 3 days a weekRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.