Customer Service Advisor

We have the opportunity to join an established organisation within the Insurance sector as a customer service advisor. If you have previous experience within the insurance industry this is desirable but not essential, customer service experience is essential within a call centre, office-based position.   Job Title: Customer Service Advisor Job Type: Temporary, Full Time Salary: £12.50 Location: Redditch Full Time: Monday – Friday / 9am – 5pm Duties and Responsibilities: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner. Contribute to the overall team sales target through the selling, and/or servicing of policies. Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer. To be available to always provide levels of cover for inbound & outbound enquiries. To provide administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department. To ensure all client documentation is issued correctly and internal records are kept up to date. To effectively resolve complaints and deal with any difficult clients.   If you feel you have the relevant skills and experience, please click apply.