Customer Service Administrator

Company DescriptionLooking for an opportunity within a business that offer a genuine ‘people first’ culture?Chubb now has an opportunity for a Customer Service Administrator / Coordinator to join our dedicated PFX team (Fire Extinguishers) based in Blackburn (BB1) on a full time permanent basis.About Us, Our Culture & What We Can Offer YouChubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: uptp £24,000 per annum25 days holiday, plus bank holidaysFree Onsite ParkingCycle to Work SchemeEmployee Referral Scheme (£1000)Company Pension SchemeLife Assurance (4 x Basic Salary)Employee Scholarship SchemeA Central Benefits Platform offering a wide variety discountsHealth & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellenceWhat You’ll be Doing As Customer Service CoordinatorAs an Account Coordinator you will provide an exceptional level of customer service and support to national based Fire Extinguisher customer both directly and through 3rd party facilities management organisation. As well as working closely with Regional Account Managers to support multi-site regional accounts. Provide first line support for Fire Extinguisher customers via phone & email channelsSet up new customer contractsLiaise with PFX Engineers to organise scheduling service datesRespond to and investigate customer queries and disputesCreate KPI reports for customers using ExcelWORKING HOURS:  hours per week | Monday to Friday | – What We Would Like You To BringTo be successful in the role you will come from an administration led position, but you will also have a keen approach to supporting customers.You‘ll be a natural communicator, with an ability to build rapport with our customers and your colleaguesSolution focused – Strive to understand and resolve potential issuesPrioritise workloads & multitask effectively – You’ll work with a number of Engineers & customers at any one timeOpen minded and willing to learn - Learning in a fast-paced and ever-changing environment isn’t for the faint hearted, but we will endeavour to set you up for success, which all starts with an initial one week classroom induction.Solid IT literacy - We use multiple systems, both inhouse portals and Microsoft systems but some Excel experience would be beneficial.Highly organised - Planning or scheduling experience would be beneficial but not essential