IT Helpdesk Advisor

Are you looking for a new opportunity to develop a career in Higher Education? Are you passionate about providing first class support and resolving a variety of customer queries? We have an opening for a temporary Computing & Helpdesk Advisor to join our client, a Milton Keynes based Education Institute. Job Title: Computing & Helpdesk Advisor Duration: Temporary until November (potential for extension) Salary: £25,742pa Location: Milton Keynes/Hybrid Hours: Monday to Friday 09:00 - 17:30 (17:00 finish on a Friday) Start Date: ASAP About The Role: A leading educational institution is looking for a dedicated Computing & Helpdesk Advisor to support their dynamic team over a peak period. This role involves handling customer interactions through multiple channels, including telephone, email, web chat, and social media. You will play a crucial part in recording and analysing customer interactions to identify trends and improve service delivery. Key Responsibilities: Customer Support: Own and resolve queries for both external and internal customers. Advisory Role: Offer guidance on the support required for third-party materials used within modules. Technical Support: Provide ongoing technical support and feedback. Best Practices: Identify and share best practices with colleagues. Queue Management: Efficiently manage queues from various communication feeds. Liaison: Coordinate with other service areas on new and existing services/products. System Testing: Support the testing and implementation of new systems. Collaboration: Work effectively within the team and with other areas of the institution. Project Participation: Contribute to projects, pilots, and testing as required. Administration: Perform day-to-day administrative tasks, including reporting and analysis. Training: Assist in training and coaching new helpdesk members. Knowledge Sharing: Proactively share knowledge and information with colleagues. Skill Development: Maintain and develop skills to support your role. Education, Qualifications, and Training: Essential: Minimum GCSE standard of education, including English Language and Maths or equivalent. Due to the data-sensitive nature of the role, you will be subject to a DBS check. Desirable: Professional qualifications in IT or computing. Knowledge, Work, and Experience : Essential: Experience in a Helpdesk or Service Desk environment, ideally in Computing or IT support, or a customer-facing role. Desirable: Knowledge of distribution and dispatch processes. Experience working in higher education. Skills, Capabilities, and Qualities: Essential: Understanding of major operating systems, web browsers, and MS Office products. Ability to fault-find or provide workarounds for software issues. Capability to handle pressure and work efficiently. Ability to maintain composure and professionalism, especially when dealing with students and tutors under time constraints. About us As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.