Self Lay Coordinator

Department: Developer Services Salary (£): £, to £, Self Lay Coordinator Are you looking for a career that makes a difference? Look no further than Severn Trent Water! Our award-winning, innovative company is home to over , dedicated team members who are passionate about making a positive impact on the world. We offer a diverse range of roles and development opportunities, so there’s something for everyone here. Whether you’re just starting out or looking to take your career to the next level, we have the resources and support you need to succeed. Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laurels. Our ambition is to be market-leading in everything we do, by being easy to deal with, offering value for money, and creating an awesome place to work. To achieve this, we need great people who are passionate about playing their part in our journey. If you’re looking for a career that’s both challenging and rewarding, we’d love to talk to you. Do you want to be part of something special? EVERYTHING YOU NEED TO KNOW We’ve got an exciting opportunity to join our Self-Lay team within Developer Services as a Self-Lay Coordinator based in our Coventry headquarter office ona month contract. You’ll be the first point of contact for all Water Self Lay Providers, providing advice and guidance with the aim of resolving any queries as quickly and hassle free for the customer as possible. You’ll also be responsible for responding to all correspondence from Self Lay Providers, with a focus on request to connect and notification of connection to bring new properties into charge. You’ll engage with internal and external stakeholders to manage our relationship with our Self Lay Providers as well as being running the Self Lay mailbox, raising meter commissions, clearing the target exception queue and ensuring both Household and Non Household accounts are set up within targeted timeframes. In this role, you’ll be based in our office in Coventry City Centre and your working hours will be Monday-Friday am – pm. WHAT YOU’LL BRING TO THE ROLE You’ll have an eye for detail to ensure accurate information is provided to and taken from customers and be able to identify any problems or errors and correct accordingly. You’ll also be comfortable working under pressure in a fast-paced team and driven to achieve individual and team targets and be able to act decisively and positively. As the first point of contact for Water Self Lay Providers, you’ll be a great communicator whether that’s via email or picking up the phone to speak to contractors to provide advice and guidance to resolve queries. You’ll be comfortable learning IT software and systems like Microsoft Excel, SAP, CRM, Click and Target so that you can update them with accurate information. If you’ve already used these systems, that would be a great start! If you’re already aware of the New Connections Process or Self Lay code of practise and adoption codes, you would hit the ground running but don’t worry, we can teach you these in the role. The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT’S IN IT FOR YOU Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family: days holiday + bank holidays (and the ability to buy/ sell up to days per year) Annual bonus scheme (of up to £, per annum based on company performance) Leading pension scheme – we will double your contribution (up to % when you contribute Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our ‘Academy’ Electric vehicle scheme and retail offers Family friendly policies (including, a year off paid for any maternity and adoption leave) Two volunteering days per year