Senior Manager, Below Ground Data, Capacity & Insight

The Senior Manager, Below Ground Data, Capacity & Insight is a unique and exciting role sat centrally within the Operations Data, Capacity & Insight function.  The role will provide you with exposure to liaise and engage with senior leaders across the organisation. You will have a direct influence on the development of the function, providing people and thought leadership to shape the services the team provide and design the strategy from a holistic perspective. There are new opportunities and challenges to overcome every day in a fast-paced and stimulating environment. The success of this function is heavily reliant on thought leadership and engagement; in this role, you will be helping to shape how we do this successfully – including the provision of critical support to key Turnaround activity across Operations and Thames Water. What you’ll be doing as a Senior Manager, Below Ground Data, Capacity & Insight:   Lead, manage and coach a team around 20 of managers and analysts including performance management, task leadership and talent/career progression. Continue to embed the team and its ways of working into the business-as-usual environment.  Continue to drive the demand & capacity planning and data insight teams as a central hub/centre of excellence. Shape and drive the functional strategy, directly influencing any changes required to achieve this. Coordinate and communicate the forecasting and capacity planning model. Be a leading contributor to the financial annual budget cycles. Liaise with field and office teams to ensure data is accurate, we are resourced and in control of our expected volumes to achieve business targets. Accountability for data quality/integrity across the centralised service centre. What you should bring to the role   It is essential that you have worked in a similar role, focusing on data services and/or business improvements within an operational/central services environment. Previous experience in operational planning, capacity planning and/or data & insight background would be highly advantageous to truly understand the challenges this area may face. Be empowered to self-manage your workload and be proactive in your approach.   A wealth of analytical experience, outlining options and making recommendations using data as well as managing and developing teams with strong analytical capability. Be resilient in your approach and must be able to build credibility quickly. Experience working with, and influencing, director-level colleagues – helping to understand, shape and deliver their needs. Strong leadership and people management skills are essential to lead a high-performing area of the business. Previous experience within the water industry, would be highly advantageous however similar industries such as manufacturing, telecommunications or other utility industries would be considered. This is a hybrid role based out of Kemble Court. You will be required to be in the office every Tuesday & additional days when business requires. There will be a limited need for business travel – e.g. to attend occasional meetings in Clearwater Court and Slough from time to time.  What’s in it for you?   £67,000 - £75,000 per annum depending on skills and previous experience. Internal information - This is a Grade C role, banded at C2. Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)   Car Allowance. Annual Bonus. Private Medical Health Care. Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.  Personal Medical Assessments – Open to all once a year. Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.  Who are we?   Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties.   At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.    Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.    But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?  Working at Thames Water   At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.  We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.  Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.  Find out more about working at Thames Water.  When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.  Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.