Internal Sales Coordinator

A new and exciting role is now available at a highly successful manufacturing company based in Warwick. The company originates from America and works with the USA, China and Central Europe. A small and friendly team based in Warwick with new modern open plan offices are seeking an Internal Sales Coordinator to join the team! *I placed a candidate there last year and loves the role! * Salary: £30,000 - £35,000 DOE 25 days holiday, excluding bank holidays Pension Scheme Free parking on site with free electric car charging on site. You wont be tied down to your desk as you will also be visiting clients across the country, UK driving licence is essential. You will need to occasionally be in the warehouse to familiarise yourself with the products. Full product and software training will be provided Working hours will be: Monday – Thursday 8:30am – 5:30pm and Fridays 8:30am – 4:30pm. Main Duties: Co-ordinate the day-to-day management of customer orders and enquiries using company software Prepare commercial tenders and quotations in line with customer deadlines or agreed timescales Receive inbound calls and build effective customer relationships, maintaining excellent levels of customer service Monitor and action email activity on the shared sales inbox, forwarding emails to respective departments/individuals Understand customer’s business requirements and address any queries upon receipt of sales opportunities Actively manage customer complaints to ensure quick resolution and remedial action Liaise with warehouse team on shipping customer orders, ensuring that on-time deliveries are being achieved Proactively advise customers of order progress via phone and email Provide sales support to management to include data gathering and prospecting opportunities Good time management, prioritizing key customers, tasks, and enquiries Liaising with our China team for shipping updates, product release updates, and order progress Attend Sales and Product training opportunities when appropriate to build on customer service and product knowledge Monitor outstanding quotations and follow up with customers to obtain important feedback and increase conversion/hit rates Liaise with management on KPI’s to ensure targets are met Proficient with Microsoft Office suite The ideal candidate: Manufacturing/Engineering industry knowledge or background welcomed, but not essential Valid UK Driving licence and access to your own car Looking for a reactive role with career progression Excellent telephone manner and customer service experience Well presented with a friendly and positive manner