Neighbourhood Services Manager

Job Opportunity! Neighbourhood Services Manager! Location: Hammersmith, London (Hybrid Role - 3-4 days in the office) Department: Neighbourhood Services Direct Reports: 12-15 staff Supervising: Housing Officers and Housing Assistants Day Rate: £350 Umbrella Position: Neighbourhood Services Manager Are you a dynamic leader with a passion for community development and exceptional service delivery? Join us as a Neighbourhood Services Manager for the London Borough of Hammersmith and Fulham. This is a fantastic opportunity to lead and inspire a dedicated team, enhancing resident satisfaction, quality of life, and community safety. Role Overview: Leadership & Management: Champion the Neighbourhood Services team, delivering cost-effective services and creating safe and thriving communities. Resident Services: Oversee a responsive 9-5 office reception service, ensuring residents' needs are met with efficiency and care. Office Management: Maintain a well-managed area office building, ensuring top-notch cleaning, maintenance, and health & safety standards. Housing Strategy: Drive void management to optimise housing stock use and enhance performance. Administrative Support: Provide robust back-office support for various teams within the service. Key Responsibilities: Business & Service Improvement: Develop and implement plans and budgets to achieve corporate goals. Team Engagement: Foster a clear understanding among managers and team members of their roles in achieving corporate objectives. Performance Management: Set clear objectives and development plans for team members, promoting exceptional service delivery. Enforcement & Compliance: Lead the enforcement of tenancy and lease terms, reducing illegal occupancy and unauthorised alterations. Anti-Social Behaviour: Implement effective strategies to manage and mitigate anti-social behaviour. Estate Inspections: Conduct quarterly inspections to maintain high standards and improve community environments. Void Management: Strategically manage the void process to minimise income loss. Customer Service: Deliver a high-quality reception service, continually enhancing customer satisfaction. Budget Management: Oversee budgets, driving cost reductions and improving value for money. Equality & Diversity: Promote equal access and address inequalities in service delivery. Resident Involvement: Engage residents in strategy development, fostering satisfaction through strong community relationships. Complaint Management: Ensure effective handling of complaints and member enquiries, using feedback to drive improvements. Stakeholder Relationships: Maintain effective relationships with various stakeholders to provide seamless services. Performance Reporting: Regularly report on key performance indicators to guide decision-making and improvements. Innovation & Creativity: Encourage innovative approaches to service delivery, continually improving existing methods. Performance Culture: Support the development of a high-performance culture within the neighbourhood service teams. Training & Development: Identify skills gaps and implement training programmes to enhance team capabilities. Policy & Procedure Reviews: Contribute to service and policy reviews to achieve desired outcomes. Emergency Planning: Support the Council’s emergency response role and ensure service continuity plans are in place. Qualifications & Experience: Education: Degree level or equivalent in housing or management. Experience: Proven experience managing neighbourhood housing, driving team performance, and handling voids and re-housing services. Skills: Strong leadership, strategic planning, budget management, project management, and excellent communication skills. Knowledge: In-depth understanding of housing legislation and neighbourhood services. Our Values & Behaviours: We seek candidates who embody our core values: Responsive: Swiftly meet the needs of others with a balanced and transparent approach. Innovative: Embrace change, seek improvements, and encourage creative solutions. Collaborative: Work well with others, share knowledge, and respect diverse perspectives. Enterprising: Resourceful in finding value for money and generating income. Public Service: Put the public at the heart of everything, delivering high standards and treating everyone with fairness. Management Competencies: Service Management: Know your budgets and encourage team collaboration to maximise performance. Team Leadership: Engage and motivate staff, provide clear direction, and support their development. Join us in making a tangible difference in the community by leading a team committed to excellence in neighbourhood services. Apply now to become the Neighbourhood Services Manager and drive positive change in the London Borough of Hammersmith and Fulham