Technical Service Engineer (m/w/d) Genetic System Platforms

As a Technical Service Enginer (m/f/d) at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues. You will be at the forefront of providing support and ensuring that our customers have the best experience possible. You’ll be empowered to realize your full potential as part of a fast-growing, global organization that values your passion and outstanding contributionsWhat will you do?First-line contact with customers to remote diagnose runs, instrument hardware, software and computer-related problems over the phone and emails focusing on Genetic System platforms such as NGS and CE.Triage function between Technical Service and Application Support by qualifying requests and addressing customer’s needs in resolving their inquiries.Contributes to achieving specific Global Service & Support (GSS) related targets.Works closely with Support and Field Service Engineers to prioritize activities.Delivers professional Support and Service activities to provide optimum support to our customersProvides adaptable telephone support and generally works to ensure customer success in the use of Instrumentation.Ensures response times are met when contacting customers in line with contractual agreement.How will you get here?A master’s degree in life science, engineering or related field.Proficiency in both verbal and written communication in English and German (additional language skills such as French, Spanish or Italian is a plus)Problem solving skills and experience.Practical experience in NGS.Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.Skills and Abilities:Effective communication skills, both orally and in writing, with customers and colleagues.Ability to prioritize tasks and manage time effectively.Strong problem-solving abilities.What We OfferExcellent development and career prospects in a globally growing companyA workplace culture that values integrity, involvement, intensity, and innovationFlexibility: 2 days home office/3 days in the office (Darmstadt)Attractive company pension planIndividual trainings and educational courses in our Thermo Fisher University30 vacation daysWe are excited to receive your application, including a cover letter, CV, and relevant documents. Join us at Thermo Fisher Scientific and start your story today!