Manager, Field Service

When you’re part of Thermo Fisher Scientific, you’ll do ambitious work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.Location/Division Specific InformationOur Materials and Structural Analysis business helps customers drive ground breaking research and discoveries by delivering innovative microscopy, spectroscopy and microanalysis solutions, such as best-in-class scanning and transmission electron microscopes, DualBeam FIB-SEMs, and spectrometers, combined with advanced software suites. We span across the business areas of life sciences, material sciences, semiconductor, spectroscopy, and visualization software.Here are some of the products you might support our customers with:Visit the Electron Microscopy Service site:How you will make an impact:As a Field Service Manager, you will lead the international team of Service Engineers and Supervisors, in order that they deliver, install, maintain and repair a specified range of hi-tech systems. In your work, you will have an impact on customer satisfaction, team development, process optimization and business results. You will work closely with different Thermo Fisher Scientific departments to drive the growth of the organization and business. You will be eligible for a company phone, laptop, car or car allowance as well as other company benefits that include bonus, training plan, employee assistance program and more.What you will do:Develop and implement strategies for effective support of customers in the region.Achieve high level of Customer Allegiance.Build, lead and sustain an impactful, motivated team of Field Service Engineers and Supervisors, who are assigned to support different service areas and product lines.Maintain professional service support and processes via qualified personnel of Thermo Fisher organization or external providers.Drive operational and business performance measures.Lead regional P&L in line with plan/budgetary requirements.Partner with our commercial teams to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.Effective critical issues management.Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.Drive high quality and continuous improvement using our Practical Process Improvement Business System.How you will get here:EducationBachelor or advanced degree in business, marketing, mathematics or sciences.ExperienceRequires 10+ years of experience; for managers with at least 3+ years in a management role.Thorough understanding and extensive experience in working with diverse service providers.Knowledge, Skills, AbilitiesExcellent in written, oral and presentation (communication) skills German and English; ability to communicate well with customers and colleagues at all levels in the organizationGood people leadership skills, team orientation and professional attitudeAbility to energize team to accomplish goalsAbility to integrate and work across matrix organizationsComprehensive computer skills: including database development and searching, PowerPoint, Word, spreadsheetsHonest, independent, self-disciplined, innovative, responsibleOur Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.