German Speaking - Customer Advisor (Remote)

Job Description: German-Speaking Customer Advisor (Web Services) – Remote in Porto

Are you a customer service enthusiast with a passion for web services? We are seeking motivated German-speaking Customer Advisors to join our dynamic team in Porto, Portugal. This remote work opportunity allows you to assist customers from around the world, help them navigate their web service experience, and be a key part of a global team.

Key Responsibilities: As a German-Speaking Customer Advisor, you will be the first point of contact for our German-speaking customers, ensuring they receive exceptional service. Your primary responsibilities include:

• Customer Support: Assist customers via phone, email, and live chat, addressing their inquiries and providing effective solutions in a timely manner.
• Web Services Expertise: Develop a strong understanding of the company’s web services, offering accurate, clear, and helpful information to customers.
• Problem-Solving: Troubleshoot customer issues and deliver personalized solutions that meet their needs.
• Communication: Communicate professionally, empathetically, and clearly with customers, ensuring satisfaction at every touchpoint.
• Collaboration: Work with colleagues across various departments to resolve complex issues and improve customer service.
• Customer Feedback: Collect valuable feedback from customers to share with the company for service improvements.
• Documentation: Maintain detailed records of customer interactions, solutions, and feedback in our internal systems.

Requirements:

• Language Skills: Fluent in German and at least intermediate English (B2). You should be able to effectively communicate in both languages.
• Experience: Prior experience in customer service is advantageous but not required. A positive attitude and willingness to learn are highly valued.
• Skills:
  • Communication: Strong verbal and written communication skills in both German and English.
  • Problem-Solving: Ability to troubleshoot customer issues and provide quick, effective solutions.
  • Customer-Oriented: Passion for providing excellent customer service and fostering long-term relationships with clients.
  • Adaptability: Comfort in working in a fast-paced environment and adapting to new challenges.
  • Team Player: Ability to collaborate with team members to achieve shared goals.
  • Tech-Savvy: Basic computer skills and the ability to learn new web-based applications quickly.

Benefits:

• Competitive Salary: A salary that reflects your skills and experience, with performance-based bonuses.
• Relocation Package: For candidates relocating from abroad, we offer a comprehensive relocation package, including flight tickets and accommodation support.
• Health & Life Insurance: Comprehensive coverage starting on day one.
• Meal Allowance: A daily meal allowance to support your food expenses.
• Transport Allowance: Monthly transport allowance for your commute.
• Career Growth: Opportunities for career advancement and development within the company.
• Training & Development: Access to ongoing training to enhance your skills and career.
• Work-Life Balance: A flexible and supportive work environment.
• Vibrant Location: While working remotely, you will be a part of our team based in Porto, a city renowned for its beautiful architecture, cultural heritage, and thriving international community.

Schedule:

• Monday to Sunday: Rotational shifts within the schedule below:
  • Monday to Friday: 08:00h - 18:00h
  • Saturday and Sunday: 08:00h - 17:00h
  • (Occasionally, you may be required to work from 08:00h - 19:00h)
• Days off: Two rotational days off

Documents Accepted:

• EU ID
• Residence Card
• Manifestação de Interesse
• Visas (under consultation)

Why Porto?

Porto, located in northern Portugal, is a stunning city with a rich history, beautiful landscapes, and a growing tech industry. Working in Porto provides an excellent opportunity to experience a high quality of life, with delicious food, vibrant culture, and an affordable lifestyle.

How to Apply:

If you're ready to join our team as a German-Speaking Customer Advisor in Porto, we’d love to hear from you! Please submit your CV and a cover letter, highlighting your language skills and enthusiasm for delivering outstanding customer service.

or you can send you resume at: [email protected]

We look forward to welcoming you to our team!