Spanish-Speaking Customer Service Representative

Job Title: Onsite Spanish-Speaking Customer Service Representative
Location: Lisbon, Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)

Salary & Benefits:

• Competitive Salary
• Health and Life Insurance (Comprehensive coverage from day one)
• Meal Allowance
• Transport Allowance
• Company-Provided Equipment (Laptop, tools, and software)
• Career Growth & Development Opportunities
• Work Onsite: This role is based onsite in Lisbon, Portugal

Shift Details:

• Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)
• Days Off: 2 Rotative Days per week
• Shift Pattern: Rotating shifts covering morning, afternoon, and night shifts

Language Requirements:

• Spanish (Minimum C2 level required)
• English (Intermediate proficiency preferred)

Job Description:
We are looking for a dynamic and customer-focused Spanish-Speaking Customer Service Representative to join our team in Lisbon, Portugal. This role is part of an exciting opportunity in the website technical solutions industry. As an onsite representative, you will be directly supporting Spanish-speaking customers, providing technical assistance and solving issues related to website services. This is an excellent opportunity to join a fast-growing company with plenty of room for career development.

As a Spanish-speaking customer service representative, your key role will be to provide high-level technical support to customers facing challenges with website-related issues. The job will involve troubleshooting, guiding customers through solutions, and ensuring their satisfaction. You will work in a fast-paced and constantly evolving environment, offering both reactive and proactive support. While prior experience in customer service or technical support is a plus, it is not a requirement, and we provide all the necessary training and resources to help you succeed in your role.

You will be working onsite in Lisbon, contributing to the daily operations and customer interactions. In addition to assisting with technical support, you'll also be responsible for maintaining high customer service standards, ensuring each interaction is handled with professionalism, efficiency, and a customer-first attitude.

As part of this role, you will receive extensive training on the company’s products and services, ensuring you are fully equipped to assist customers. You will also have the opportunity for career growth and professional development through internal training programs and performance-based promotions.

Key Responsibilities:

• Provide top-tier customer service to Spanish-speaking clients via phone, email, and live chat, assisting with technical issues related to websites, troubleshooting, and resolving any challenges faced by the users.
• Troubleshoot website issues such as errors, website performance problems, and other technical challenges, helping clients understand the solution in a clear and concise manner.
• Guide customers through website features, account settings, and other technical processes, ensuring they can fully utilize the platform.
• Handle customer inquiries, providing timely and effective solutions in line with company guidelines.
• Ensure customer satisfaction by offering fast and effective solutions to technical problems, maintaining professionalism at all times.
• Record and track all customer interactions in our internal CRM system to ensure accurate documentation and follow-up.
• Escalate complex issues to appropriate internal teams when necessary to ensure customer concerns are resolved in a timely manner.
• Offer feedback and suggestions for service improvements based on customer interactions and experiences.
• Maintain confidentiality and ensure compliance with company policies related to customer data and security.
• Participate in training sessions and workshops aimed at expanding knowledge and improving service quality.
• Be able to work under pressure while maintaining high levels of service, especially during peak hours and weekends.

Skills and Qualifications:

• Fluency in Spanish (Minimum C2 level required)
• Intermediate proficiency in English (B2 level or higher preferred)
• Previous customer service or technical support experience is advantageous but not essential
• Excellent communication skills, both written and verbal
• A passion for technology and an ability to learn quickly
• Ability to problem-solve and troubleshoot technical issues effectively
• Ability to work in a fast-paced environment, managing multiple tasks at once
• Strong attention to detail and organizational skills to manage customer queries and ensure accurate reporting
• Ability to handle repetitive tasks and remain focused and efficient
• Comfortable with working night shifts and weekends as part of the 24/7 rotating shift pattern
• A customer-first mindset and the ability to empathize with customers’ issues
• EU ID required for employment in Portugal

Additional Benefits:

• Health and Life Insurance: Comprehensive coverage from day one, ensuring your well-being
• Meal Allowance: Daily allowance to cover your meal costs
• Transport Allowance: Monthly allowance to assist with transportation expenses
• Career Development: Ongoing professional development and growth opportunities within the company
• Company-Provided Equipment: All necessary equipment including a laptop and software tools to help you perform your job successfully
• Work Environment: A collaborative and supportive team that values open communication and shared knowledge