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    Business Analyst / Delivery Manager – Energy Management

    Company

    Jolera

    Description

    Who We Are

    Welcome to Jolera, where traditional managed services transform into extraordinary IT adventures! For over 20 years, we’ve been the backstage tech wizards for MSPs & IT solution providers across the globe, from North America to Europe. We’re not just any company; we are a catalyst for IT magic, creating award-winning solutions that empower businesses worldwide. Our team of seasoned experts brings not just skills but passion to the table, ensuring each partner receives customized, top-tier service. Join us and be part of a team that crafts unique IT experiences for Fortune 500 clientele in the US and Canada.

    Who You Are We are seeking an experienced Business Analyst/Delivery Manager to join our Energy Management team. This role combines project delivery management with business analysis expertise, focusing on implementing and improving energy management solutions and processes. The ideal candidate will have strong project management skills and deep understanding of energy business operations.

    Key Responsibilities:

  • Develop and manage project plans, monitoring progress and ensuring timely delivery
  • Coordinate with multiple stakeholders (internal teams and external partners) to ensure project alignment and progress
  • Manage project scope, timelines, budget, and resources to meet established objectives
  • Create and maintain project and process documentation, including user manuals and training guides
  • Organize and conduct training sessions for new tools and processes implementation
  • Analyze current workflows and implement solutions to improve efficiency and effectiveness
  • Lead improvement projects, identify stakeholder requirements, and propose process enhancements
  • Act as Business Partner, building and maintaining stakeholder relationships
  • Ensure effective communication and expectations management
  • Understand services and technologies in use, plan and communicate changes, and define key service metrics
  • Develop and monitor service improvement plans in collaboration with service owners

    • Requirements:

  • Degree in Management, Information Technology, or related fields
  • Minimum 3 years experience in Project Management and Delivery Management in Energy Management
  • Strong knowledge of:
  • Energy market operations
  • Energy management operational and business processes
  • Energy management support systems (ETRM, Trading, Asset Management)
  • Experience in complex, multidisciplinary projects
  • Knowledge of Agile methodologies and other project management frameworks
  • Project Management certifications (PMP, PRINCE2, or Certified ScrumMaster) - preferred
  • Proficiency in project management tools (Jira, Confluence, Microsoft SharePoint)
  • Knowledge of process management methodologies (ITIL, Six Sigma, or Lean)

    • Behavioral Requirements:

  • Strong communication skills
  • Demonstrated leadership qualities
  • Effective problem-solving and decision-making abilities
  • Adaptability and flexibility to manage multiple projects simultaneously
  • Strong collaboration and teamwork skills
  • Customer and Service Mindset orientation

    • Language Requirements:

  • Portuguese and English required
  • Spanish - advantageous but not mandatory

    • Location & Travel:

  • Based in Matosinhos or Madrid
  • Travel required based on project needs

    • What We Offer:

  • Hybrid work model
  • Competitive compensation package
  • Professional development opportunities
  • International exposure
  • Dynamic and innovative environment
    • Location

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