Front Office Manager - Lisboa

The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.

We are currently seeking for a passionate and experienced Front Office Manager to coordinate the reception operation at the Pestana Palace Hotel;

Key Responsibilities

· Implementing front desk objectives and procedures.

· Hiring and training staff and managing the shift schedules.

· Tending to guests' complaints and questions and providing exceptional customer service.

· Ensuring that the front desk and reception area is kept clean and organized.

· Maintaining front desk office supplies and equipment.

· Managing budgets, records, and contracts.

· Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.

· Conducting performance reviews with the front desk staff.

· Generating reports and feedback for presentation to the general manager.

· Performing administrative duties such as filing and updating records, among others, as needed

Key Requirements

· Bachelor's degree in hospitality or similar.

· A minimum of 3 years of experience as a front desk manager or similar.

· Proficient in Opera software

· Good understanding of procedures and practices in the hospitality industry.

· Excellent written and verbal communication skills.

· Strong organizational and time management skills.

· The ability to provide exceptional customer service.

· Good leadership and training abilities.

If your profile matches this description and you are eager for a new challenge kindly send us your CV .