Customer Care Agent

Care to Beauty is your one stop shop for all things beauty from everyday essentials, to all pharmacy and luxury cosmetics, we have it all.

Our commitment is to provide our customers with quick and easy access to all cosmetic brands at the best prices, focusing on premium customer support, advising and helping to find the right products, and shipping them safely and quickly, directly to their homes.

All Cosmetics At Your Fingertips

We are an online beauty and skincare haven serving customers from over 150 countries. Driven by passion, our mission is to deliver the very best beauty products from renowned European brands straight to our global clientele. From beloved classics to niche indie brands, we pride ourselves on curating an expansive collection that caters to every beauty enthusiast's needs.

THE ROLE

Care to Beauty is seeking a Customer Care Agent to join our dynamic team. In this role, you will be responsible for ensuring a seamless experience for our customers by handling inquiries, resolving issues, and maintaining high standards of service across multiple channels. This is a great opportunity for someone with a passion for customer experience who is eager to work in a fast-paced and international environment.

Specifically, we expect you to:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer inquiries and complaints via email, phone, and social media.
• Process order modifications, cancellations, refunds, and other customer requests.
• Manage delivery issues with logistics partners such as CTT, DHL, and others.
• Collaborate with internal teams to ensure smooth problem resolution.
• Provide timely feedback to the Team Manager regarding customer trends and issues.

REQUIREMENTS

Nice to have:

• Excellent English communication skills (written and verbal); additional languages are a plus.
• Minimum high school diploma or equivalent (12th grade).
• Previous experience in customer support or a related role.
• Strong problem-solving skills and ability to adapt to different customer needs.
• Proficiency in MS Office, particularly Excel.
• Attention to detail and ability to stay organized in a fast-paced environment.

Brownie Points:

• Experience in e-commerce or the beauty industry.
• Ability to multitask and prioritize tasks effectively.
• Strong analytical skills and experience with customer service software.

If you’re passionate about delivering outstanding customer experiences and excited to work in an international environment, we’d love to hear from you!