ITSM Development Expert

Job Description

The ITSM Development Expert responsibilities are:

- Develop and Customize ServiceNow Applications by creating and configuring ServiceNow applications and modules, including Incident, Problem, Change, Service Request, and Service Catalog.

- Design and implement workflows, business rules, UI policies, and UI actions to automate processes and improve user experience.

- Integrate ServiceNow with other systems and third-party applications using APIs, web services, and other integration tools.

- Provide ongoing support and maintenance for ServiceNow applications, troubleshoot issues, and implement enhancements.

- Develop and maintain technical documentation

Qualifications

- Level 6/7 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus; 

- At least 2 years experience in ServiceNow Development;

- Certifications such as: ServiceNow Certified Application Developer (CAD) , ServiceNow Certified System Administrator (CSA) and ITIL Foundation are a plus.

- Ability to work well in a team and sense of initiative;

- Advanced level in French and Advanced/Intermediate level in English.

Additional Information

- Hybrid Working Policy

- Attractive compensation package;

- Excellent work conditions and environment (Centro Empresarial Lionesa).

Generix is committed to build an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.

Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to [email protected]. For more information, please see the Privacy Policy available at www.generixgroup.com.

For more information, please check our website: www.generixgroup.com/pt