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    Group Leader –Technical Support for Remote Automotive Diagnostics (f/m/div.)

    Company

    Bosch

    Description

    Job Description

    Your contribution to something big:

    As a Group Leader –Technical Support for Remote Automotive Diagnostics , you will lead and develop a team of specialists providing expert assistance to automotive workshops in Europe. Your expertise in ADAS calibration, vehicle diagnostics, and leadership will help drive technical excellence, process improvements, and seamless customer support. Additionally, you will enhance team capabilities, and foster cross-functional collaboration. Your key responsibilities will include:

  • Lead, guide, and develop the technical support team, ensuring competence growth and effective execution of tasks.
  • Provide remote technical support for workshops.
  • Diagnose and resolve advanced vehicle system issues using OE (Original Equipment) and IAM (Independent Aftermarket) tools.
  • Utilize OE-Tester and diagnosis software to find and perform the corresponding solution.
  • Communicate effectively with customers via Chat.
  • Manage multiple support tickets and client interactions in parallel.
  • Conduct regular training sessions for team members and provide feedback to the Development Team.
  • Promote cross-functional collaboration with stakeholders (development, product managers, sales, etc).
  • Ensure achievement of key performance indicators.

    • Qualifications

    What distinguishes you:  

    Education & Experience:

  • Vehicle Master level technician skills (or local equivalence) and extensive experience in the field.
  • Proven experience in automotive diagnostics, ADAS calibration, and technical support.
  • Background in leading a team.

    • Technical Know-How:

  • Strong knowledge of OE (Original Equipment) and IAM (Independent Aftermarket) tools and their procedures.
  • ESI tronic technical knowledge is beneficial.
  • Expertise in ECU (Electronic Control Units) flashing, Engine management systems, Comfort systems (such as ADAS), and braking systems.
  • Understanding of electronic modules, dashboards, lighting, and vehicle behavior.

    • Working Style & Methods:

  • Strong analytical and problem-solving skills to diagnose complex vehicle issues remotely.
  • Ability to multi-task and manage multiple cases efficiently.
  • Strategic, dynamic, and structured work style with a focus on continuous improvement.
  • Ability to lead and collaborate with multiple stakeholders to drive innovation and efficiency.

    • Personality:

  • Excellent communication and active listening skills.
  • High level of customer orientation and adaptability.
  • Passion for automotive technology and continuous learning.
  • Proactive and people oriented.
  • Interested in working in an international setup, with the ability to adapt and influence.

    • Languages:

  • Very good spoken and written English skills.

    • Additional Information

    Work #LikeABosch includes:

    ️ Flexible work conditions

    Hybrid work system

    Exchange with colleagues around the world

    ‍️ Health insurance and medical office on site (general surgeon, psychology, physiotherapy, general clinic)

    Training opportunities (, technical training, foreign languages training) & certifications

    Opportunities for career progression and continuous professional development

    Access to great discounts in partnerships and Bosch products

    ️ Sports and health related activities

    Flexible benefits platform

    ️ Free parking lot

    ️ Canteen

    Success stories don´t just happen. They are made...

    Make it happen! We are looking forward to your application!

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