1st/2nd Line Support Engineer

Robert Half Technology are assisting a global Manufacturing organisation based in London & Cambridge to recruit a 1st/2nd Line Support Engineer on a contract basis paying £200-£300RoleThe 1st/2nd Line Support Engineer will resolve incoming requests for technical assistance on standard, commercial and proprietary applicationsConsistent customer care, quality standards, and reporting requirements are core competencies of the positionThe ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the roleThe ability to lead by example, provide direction to junior staff, and work in a close knit team environment are all essential qualities of the roleComplete tasks in a timely manner. Follow directions of regional team leads and managerWhite Glove service for Executives and other VIP's necessaryProfileThe 1st/2nd Line Support Engineer will have extensive experience with:Windows 10MS Office 2010Active DirectoryNetwork or Internet connectivity troubleshootingVPN client management and troubleshootingMobile device configuration and troubleshooting (mostly iPhone, some Androids, and tablets)Printer Management and Hardware troubleshootingCompanyGlobal Manufacturing organisation with offices in London / Cambridge£200-£300, depending on experience On-site required - Hybrid working 12 month contract Salary & Benefits company, depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.