Administrative Assistant

Administration Assistant Position Location: Dingwall, just north of Inverness, Scotland Salary: £22,308 per annum Contract: Permanent, 37 hours per week Work Arrangement: Fully office-based for the first 6 months, then hybrid Benefits: Free On-Site Parking Training: Full training provided Company Overview: Our client is expanding and strengthening their Appeals Handling team. They are seeking dedicated Administration Assistants to join their busy office and support their growth plans. As an Administration Assistant, you will: Work within the Appeals Team to respond to written appeals. Analyse case data and prepare relevant written responses. Operate a customer service phone line to provide advice on appeals, as needed. Prioritise tasks, work independently, and manage a busy workload. Meet performance targets (KPIs). Demonstrate excellent written communication skills with a high degree of accuracy and attention to detail. Utilise computer skills, including Outlook, Excel, and Word. No prior experience is required! To be successful in this role, you will need to demonstrate: Excellent written and verbal communication skills. Self-motivation and the ability to manage your own workload. Strong problem-solving and decision-making skills. A keen eye for detail and the ability to work quickly and accurately. Proficiency in IT skills, particularly in using Outlook, Excel, and Word.