Business Director

Job Introduction  Sodexo Health & Care are seeking a dynamic and strategic Business Director to manage and develop operations at the Oxford Road Campus in Manchester. The ideal candidate will take overall responsibility for the day-to-day management and strategic development of contracted services, including Hard and Soft FM, to ensure that Sodexo continuously and effectively supports Trust's clinical needs.As Business Director, you will be responsible for installing and managing governance within the management team, delivering on key targets, and managing site-related risks, and acting as the Designated Person for HTM. You will also work collaboratively with stakeholders to deliver integrated plans.In this critical role, your focus will be on delivering a first-class service, maintaining service excellence. You will drive performance, compliance, and customer satisfaction, ensuring all KPIs are delivered and our clients’ expectations are always exceeded.At Sodexo, we strive to consistently deliver exceptional service to our clients, which is at the heart of everything we do.  We are committed to achieving 100% client satisfaction through our commitment to innovation and quality improvement.Sodexo Heath and Care offers you the opportunity to do the job you love in an environment that makes a real difference!MAIN RESPONSIBILITIES Plan and dovetail with the Trust’s policies and procedures and FM services requirementsManage the day-to-day operations and ensure service delivery is of a high quality with an emphasis on standards, Health & Safety and the patient experience.Have a robust measurable engagement plan that is cascaded and governed throughout the management team.Have a robust governance process that delivers zero LTI’s supported by a meeting structure that manages and risks. Respond and control FM services in emergency situations supported by the Senior Management team. Drive third party income generation through a customer focused culture and own a commercial focus to drive variation opportunities ensuring compliance with our finance colleagues.Lead the development and implementation an annual Business Plan supporting budget for the site, to achieve company and client objectives.Have full P&L responsibilities for the services being managed and accountability to deliver against company budgets ensuring regular meetings within reporting lines.Prepare and review, the allocation of operational budgets to meet the requirements of the contract on both revenue and capital costs. Ensure that all financial targets and KPI’s are achieved within a framework of absolute financial control with Risks and Opportunities auctioned and reported on a monthly frequency.Develop and manage efficiency programmes to reduce costs and increase productivity ensuring that KRONOS is fully functional to the business timeframe.Constantly assess the risk to the Authority for all FM provisions recording the findings within the R&O or JCAD process.Provide professional and technical decisions on the spectrum of Soft and Hard FM services.Ensure a positive relationship with SPV, particularly at a senior level.Ensure all PFI protocols and contractual requirements are delivered on a consistent basis.Create a visible management presence throughout the management team and within the Trust and for our frontline employees. THE IDEAL CANDIDATE You will be a highly skilled Business Director with a proven track record of leading large teams in expansive or multi-site settings while providing both hard and soft FM services to complex contracts.It is essential that you have exceptional expertise in HTM, PFI, and P&L delivery.You will have the responsibility for governance throughout the management structure including the management of the services against a budget target, quality of service, compliance with SFG20/HTM and risk management via JCAD, so a passion for continuous improvement is essential.It is essential that you also have:The ability to manage and motivate large multi skilled teams.Strong financial awareness and management with great PC skillsExcellent communication skills with the ability to influence key decision makers.Proven ability to plan and achieve results in difficult situations and in limited timeframe.The ability to manage operations against an agreed specification demonstrating strong P&L expertise and commercial acumen.Proven ability to work in a Partnership approach with all key stakeholders.Strong leadership qualities, able to seize the initiative and drive results whilst having the ability to act as an effective team player within the operations teamProven experience of managing employees, addressing performance issues effectively and motivating to maximise engagement. The ability to robustly deliver continuous improvement and change where necessary.Proven experience of holding others accountable for high performance – setting high standards and expectations of others, ability to challenge the status quo.Ability to identify new opportunities and upsell within and around the agreed contract, at agreed margins.WHAT WE OFFERYou will be rewarded with a highly competitive salary plus access to a range of benefits, including: 20% performance-related bonus£1,300 flexi benefit fundEmployer pension contribution Life assurance – 1 x annual salary.For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth. Become a valued member of our team, where you can act with purpose and thrive. Attached documents