Centre Manager

Robert Half are excited to announce we have exclusively partnered with a fast growing and dynamic company based in South West London who are looking for an experienced Centre/Operations Manager.You will oversee the day-to-day operations which will encompass overseeing multiple locations and providing a first-class service. The successful candidate will possess a strong background in team management, operations process management and business development with a keen eye for detail and a commitment to excellence. This is an on-site role, please do not apply if you are looking for hybrid working. THE JOB: * Manage the day-to-day operations of the Centre, ensuring compliance with Standard Operations Procedure.* Oversee operations across multiple locations.* Develop, coordinate, and implement first-class service to enhance customer satisfaction.* Collaborate with government clients, support organisations, and other stakeholders to develop and enhance services.* Ensure the physical facilities of the Centre are maintained and fit for purpose.* Proactively identify and mitigate people-related risks, including turnover and absence management.* Contribute to strategic planning and implementation actions, including commercial developments and market expansion.* Maximise productive efficiency within the centres and ensure effective management of staff through recruitment, training, and motivation.* Establish and maintain effective communication channels between staff and customers.* Ensure the integrity of systems and processes to manage applications effectively and maintain client confidentiality.* Support the development of other centre locations through advice, mentoring, and sharing best practices.* Implement central company initiatives and ensure a healthy and safe working environment.* Perform business reporting in accordance with company processes and improve current delivery and reporting processes.THE PERSON: * Extensive experience in a multinational company, ideally with a focus on customer experience.* Experience with government operations is an advantage.* Team management experience.* Extensive experience in operations process management.* Experience in running large business units with over 20 headcounts.DESIRABLE ATTRIBUTES:* Fluent English proficiency (speaking/reading/writing); additional foreign language skills are a plus.* Proficiency in MS Office suite.* Detail-oriented, proactive, and independent.* Strong communication and organisational skills.* Mature, adaptable, and high level of personal integrity.* Strong team player with the ability to build relationships cross-functionally.* Ability to work effectively within limited deadlines and under pressure.* Data-driven decision-making skills.* Emotional intelligence and strong leadership abilities.* Project management and business development skills.* Finance literacy and knowledge of management tools* Ability to control cash flow and bank transfers if applicable.* Understanding of Power BI reports.* Experience in mentoring and coaching.If this sounds like the next role for you, please apply now! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.