Customer Advocacy Specialist

Robert Half are looking for a Customer Advocacy Specialist to join a global, industry leading B2B SaaS business!Customer Advocacy Specialist - B2B SaaS - 3 Month Contract - London (Remote Working)We are looking for a dynamic Customer Advocacy Specialist to amplify customer voices, build and nurture customer relationships, ensuring they derive maximum value from the product and become loyal advocates. Your goal is to enhance customer satisfaction, retention, and advocacy through strategic engagement and support.ResponsibilityUnderstand customer their needs, challenges, and successes with our productsCreate and execute customer reference programs, case studies, and testimonialsShare customer success stories and best practices internally and externallyAnalyse customer feedback for trends and insights, and share with relevant teamsCreate compelling content for blog posts, whitepapers, and social mediaWork with Sales, Marketing, Product, and Support teams to drive advocacy initiativesRequirements2+ years in customer advocacy, customer success, or related roles, preferably in B2B SaaSPassion for delivering exceptional customer experiencesAbility to interpret customer feedback and dataProven ability to create engaging marketing contentProficient with Salesforce CRM and advocacy platformsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.