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    Customer Care Professional/ KYC Analyst - German speaker

    Company

    American Express

    Description

    You Lead the Way. We’ve Got Your Back.

    With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

    At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

    Join Team Amex and let's lead the way together.

    Go above and beyond at a company that sets the standard for customer-first service

    As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

    How will you make an impact in this role?

  • Responsible for processing new account applications in line with anti-money laundering regulations using a variety of strategies, tools, and systems. Tasks include a mix of front office and back-office tasks
  • Deliver world-class customer service, whilst responding to Customers inquiries and problems on inbound, outbound calls, emails, and system processing
  • Support customers through the application journey as well as processing and analysing the applications
  • Complete Anti money laundering and risk verifications on new account applications
  • Build meaningful relationships with our customers by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Goal oriented and KPI driven performer
  • Navigate a computerized data entry system or other relevant applications
  • Uphold the Data Protection and Privacy Act for our Customers
  • Update systems accurately and efficiently – Identifying process gaps and raising issues to leadership 
  • Re-prioritize to adapt to the ever-changing environment.
  • Team player and solution oriented

    • Minimum Qualifications

  • Fluent in German – written and oral skills
  • Demonstrate personal excellence by remaining positive in difficult situations.
  • Navigate multiple systems and digital tools to service our customers

    • Preferred Qualifications

  • KYC and KYB Knowledge 
  • Intermediate English and/or Spanish desirable apart from market language
  • Experience with local market Anti-money laundering regulation.
  • Customer service experience in French market desired but not essential
  • Goal oriented and KPI driven performer
  • Display a passion to serve by delivering outstanding service in every interaction with our customers
  • The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
  • Strong interpersonal, communication and listening skills
  • Strong verbal and written communication skills
  • Assertiveness to handle difficult conversations
  • Excellent negotiation, influencing and resourcefulness skills
  • Proactive, analytical, and problem-solving skills with strong attention to detail
  • Outstanding organizational skills
  • Confidence to work in a virtual, multicultural environment
  • Proven ability to deliver a high productivity and quality work under minimum supervision

    • We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

    • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

    Location

    Madrid

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