Customer Contact / Business Support Administrator

Job Advertisement: Customer Contact / Business Support Administrator Position : Customer Contact / Business Support Administrator Hours : 36 hours per week Rate : £12.81 per hour Contract : Temporary 6 months with potential extension Location : Split between Tynecastle (EH11 2NJ), Waverley Court (EH8 8BG), and some home working days Start Date : ASAP Are you a proactive and organized individual with a passion for helping others? We are looking for a dedicated Customer Contact / Business Support Administrator to join our team, supporting the English Speakers of Other Languages (ESOL) team. Key Responsibilities: Font-Facing Duties: Welcome and assist visitors, book individuals onto courses, and provide face-to-face information. Back Office Duties: Track bookings, manage information dissemination through emails, and provide comprehensive support to the ESOL team. Requirements: IT Skills: Proficiency in Microsoft packages (Word, Excel, Outlook, etc.). Desirable: Previous customer service experience. Why Join Us? Dynamic Environment: Work in a role that combines customer interaction with administrative responsibilities. Supportive Team: Become a vital part of a dedicated team, making a real difference in the community. If you have excellent IT skills, a knack for customer service, and are eager to support a diverse community, we would love to hear from you!