Customer Service Advisors

Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth. Job Title: Home Claims Handler Start Date: ASAP Contract Length: 7 months Pay rate: £13.14 per hour (£23,900 per annum) Location: Perth - free parking available Hours: Working a minimum of 35 hours per week Shift pattern: You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period. Successful candidates will be required to pass both a disclosure and credit check Key Responsibilities: Taking inbound calls you will direct customers to the correct area of the business - enhancing the customer experience and saving customers from bouncing around the system. Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area Update systems with call details so demand can be captured and analysed Key Skills and Requirements: Previous customer service experience is essential Experience of dealing with high call volumes is advantageous Customer focussed with an empathic nature PC literate with excellent data entry skills Excellent written and spoken communication skills A flexible attitude to working practices Be a good team player If you have the relevant experience and are looking for a new opportunity, please call 01382 221234 for more information.