Customer Service Assistant

Robert Half are excited to be working with an industry leading organisation to recruit an Customer Support Officer position, based full-time in office, in Swansea.They are offering abase salary of £24,000 The role will be to support a thriving sales team, handling customers' accounts in an administrative manner and helping customers through the order process, providing excellent customer service throughout their journey. duties:Provide accurate and timely administrative support to the sales teamProvide support to customers, acting as a point of contact and help build customer relationships via telephone and emailPrepare and check customer documentsOrganise and facilitate delivery to customersEnsure systems and records are maintained accuratelyTo assist with and direct incoming telephone calls appropriatelyTo offer additional products to customers requirements:To have excellent organisation and communication skillsTo have a good telephone mannerTo have good IT skills, working with Microsoft programmes including OfficeTo be proactive in your approach by putting customers firstTo ensure the highest standard of courtesy and efficiently in customer contact and communicationAbility to multi-task and work well under pressure at peak timesTo sell our service in a professional mannerRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.