Customer Service French (On-Site, Rotative Shifts)

Job Title: Customer Service French (On-Site, Rotative Shifts)

Location: Lisbon, Portugal
Employment Type: Full-Time, On-Site (Monday to Sunday Rotative Shifts)
Start Date: 13th February 2025
Shift Hours: 08:00 to 23:00 (Rotative Shifts)
Days Off: 2 days per week (Rotative)
Salary: JD 895 per 14 months + 80 per 11 months
Welcome Bonus: 2,000

Job Description:

We are seeking a French-speaking customer service professional to join our growing team in Lisbon, Portugal. As a member of the Customer Service team, you will support the French market by assisting customers through various channels, such as phone, email, and chat. This is an exciting opportunity for individuals who are passionate about customer service and wish to work in a dynamic and multicultural environment. No prior experience is necessary, and full training will be provided to ensure your success.

Key Requirements:

• Language: Fluent in French (C1 or above level).
• Experience: Previous experience in customer service or a contact center is not required, but prior experience is a plus.
• Skills:
  • Strong verbal and written communication skills in French.
  • Ability to work in a fast-paced, dynamic environment.
  • Excellent problem-solving and multitasking abilities.
  • Professional, customer-oriented attitude and a team player.
  • Flexibility to work in a shift pattern, including weekends.
• Availability: Must be available to work in rotative shifts between 08:00 and 23:00, with two days off per week (rotative).

Benefits:

• Welcome Bonus: A one-time 2,000 bonus upon joining the company.
• Competitive Salary:
  • JD 895 per 14 months (Annual salary divided into 14 monthly payments).
  • 80 per 11 months as a performance or incentive-related bonus.
• Rotative Shifts: Work from Monday to Sunday, with shifts between 08:00 to 23:00.
  • Enjoy 2 days off per week, which will be rotativity scheduled to give you regular rest and work-life balance.
• Professional Development: Access to comprehensive training and career development programs to support your professional growth.
• Dynamic Environment: Join an international and diverse team of professionals in a supportive work atmosphere.
• Other Benefits: Additional perks may be provided based on company policies (e.g., health insurance, transportation, etc.).

Additional Information:

• Work Schedule: Rotative shifts from 08:00 to 23:00, including weekends. Specific shift assignments and days off will be shared during the interview process.
• Location: On-site in Lisbon, Portugal.
• Training: Full training will be provided, including product knowledge, customer service best practices, and systems training.
• Shift Flexibility: Rotative shifts give you the opportunity for varied work hours and personal flexibility.