Customer Service | Housing Repairs

Customer Service Advisor Housing Repairs Housing Sector Contract role 6 months FTC (potential to extend) Salary £28000 per annum plus benefits Office-based in East London Immediate Interviews and Start Wanted a Customer Service Advisor to join the Housing Repairs Team! We're on the hunt for a dynamic Customer Service Advisor for an East London Housing Company with a focus on social rent, private rent, and shared ownership properties.. You'll be the go-to person for resident enquiries about housing management, repairs, maintenance, and complaints. What You'll Do: Handle Calls & Emails: Be the first point of contact, resolve queries, direct residents to our website, and guide them to our self-service portal. Manage Enquiries: Log all interactions in our CRM system, coordinate with contractors, close repair orders, and process invoices. Follow Up: Contact residents post-repair to ensure satisfaction and complete surveys. Schedule Viewings: Arrange property viewings for prospective tenants. Support Team: Assist with ad-hoc admin tasks as needed. What You Need: Experience: in private sector housing or local government. Skills: Top-notch customer service, excellent listening, IT, and communication skills. Attitude: Positive, can-do mindset with a focus on customer satisfaction. Team Player: Thrive in a performance-driven environment and work well with others. Professionalism: Calm, empathetic, and trustworthy, with a strong work ethic. Problem Solver: Logical approach to challenges, able to make sound judgments. Organised: Excellent at prioritising tasks and hitting performance targets. About You: Interpersonal Skills: Tactful and diplomatic. Problem-Solver: Practical and logical. Organised: Skilled in managing varied tasks and prioritising effectively. Ready to make a difference? Apply now and join a team dedicated to providing top-quality housing services in East London. This is a site based role. Submit your CV now for immediate review.