Customer Support Specialist (French C1 / English B2)

Location:

Lisbon, Portugal (Relocation Assistance Provided)

Overview:

We are seeking a proactive and customer-focused Customer Support Specialist to join our international team in Lisbon. In this role, you will assist French-speaking customers while leveraging your English communication skills in a collaborative, multicultural environment. Relocation support is offered to help you settle comfortably in one of Europes most vibrant cities.

Key Responsibilities:

• Customer Support:
  • Handle customer inquiries via email, phone, and live chat in French.
  • Assist with product or service-related questions, account issues, and troubleshooting.
  • Provide clear and professional responses, ensuring customer satisfaction.
• Problem Solving:
  • Resolve issues efficiently while identifying opportunities to improve processes.
  • Escalate more complex problems to relevant departments while keeping customers informed.
• Team Collaboration:
  • Work with internal teams to deliver seamless service and meet performance goals.
  • Share feedback and insights to enhance the overall customer experience.
• Knowledge Management:
  • Stay updated on company products, policies, and tools.
  • Maintain accurate records of customer interactions using the CRM system.

Required Skills and Qualifications:

• Language Proficiency:
  • C1-level fluency in French (spoken and written).
  • B2-level proficiency in English (spoken and written).
• Experience:
  • Prior experience in customer service, technical support, or related roles is an advantage.
  • Strong problem-solving skills and ability to remain composed under pressure.
• Technical Aptitude:
  • Familiarity with CRM systems and basic troubleshooting processes.
  • Comfortable using Microsoft Office Suite and online collaboration tools.
• Soft Skills:
  • Excellent communication and active listening skills.
  • Empathy, patience, and a customer-first mindset.
  • Team player with a solution-oriented approach.

Whats in it for You?

• Relocation Package:
  • Assistance with travel arrangements and reimbursement for flights.
  • Temporary accommodation upon arrival in Lisbon.
  • Support with local administrative tasks like housing and registration.
• Competitive Benefits:
  • Attractive salary with potential for performance bonuses.
  • Comprehensive health insurance and meal allowances.
  • Employee discounts and wellness programs.
• Career Growth:
  • In-depth training and onboarding to set you up for success.
  • Opportunities for professional development and internal mobility.
• Dynamic Workplace:
  • Work in a vibrant, multicultural team in a modern office.
  • Participate in social events and team-building activities.

Why Relocate to Lisbon?

Lisbon offers a unique blend of history, culture, and innovation, along with a warm climate and affordable cost of living. Explore its stunning coastline, enjoy world-class cuisine, and immerse yourself in a dynamic expat-friendly environment while building your career.

Ready to embark on an exciting journey? Apply now and start your new chapter in Lisbon!