Direct Debit Credit Controller

Credit ControllerDudley (Hybrid role 2 fixed days in office 3 days home office)Monday - Friday 8:30-5pmSalary - £22,986 with the ability to earn £220 per month based on personal performance Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste managementWe are currently recruiting for a Credit Controller to join our established Finance team in Dudley.Key responsibilities of the Credit Controller will include the following; Maintain own set of accounts of Direct debit customers and ensure collection activity is in line with the current process Ensure accurate collection activity is maintained at all times Ensuring constant improvement against customer satisfaction measures and internal operational measures with regard to the customer’s issues. Proven track record to work without being supervised Manage a high level workload and pick up any ad hoc projects to support the department To manage issues in a timely manner Assist to resolve customer related issues and complaints, including all customer communications Assisting to develop and disseminating appropriate debt information, ensuring outstanding customer queries are thoroughly investigated and escalated through the Credit Control function Assisting in the production of month end reports, KPI reports, together with ad hoc reports as required Escalation of non-standard processes RequirementsTo be considered for the Credit Controller position you will ideally have the following; Previous exposure working in a finance environment, numerate, with the ability to understand, interpret and communicate complex accounts and financial reports. Previous exposure working within collections Ability to maintain a high level of accuracy whilst meeting deadlines Show passion and have a "can do" attitude Customer Service experience Problem Solving skills Willingness to learn BenefitsWhat we offer in return..As well as joining a FTSE100 and award winning Finance team, we also offer you: A competitive salary package Monthly Bonus scheme Rentokil Rewards (includes cash back and discounts on multiple retailers) Salary grading system linked to performance for those colleagues who are keen to develop their career within our business Company pension Opportunity to contribute to a private healthcare scheme Relocation package Whilst our Finance team comes from a range of different backgrounds, we find most of our Credit Controllers have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.For more information on the Rentokil Initial family, please visit our website Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy.