Engineer III, Field Service

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.The Field Service Engineer is an exceptional opportunity to join our world-class team at Thermo Fisher Scientific Inc. in Galicia, Spain. As a Field Service Engineer, you will play a key role in delivering flawless service and support to our laboratory customers. You will leads activities in customer site as installation, preventive maintenance, repair, and qualification of our (Phadia) instrumentation product portfolio. Additionally, you will provide training to end-users on our range of instrumentation and offer remote and on-site support to customers and colleagues. Your expertise and dedication will contribute to our customers' success and help drive our mission of making the world healthier, cleaner, and safer.Essential Job Functions and AccountabilitiesDeliver high-quality and efficient service and support to our laboratory customers, including installation, preventive maintenance, repair, and qualification of our (Phadia) instrumentation product portfolio.Provide effective support to our users both remotely and face-to-face within agreed timeframes.Diagnose system failures using your knowledge, remote support tools, and log file analysis to determine the most effective resolution.Deliver Basic, Advanced, and Refresher training courses to end-users on our range of instrumentation at the customer laboratory.Plan and implement instrumentation, including installation, scheduled preventive maintenance, qualification, relocations, and hardware/software upgrades.Provide remote and on-site support for customers and colleagues outside of the local region, as required.Liaise with LIMS providers and customer IT personnel to establish connections to Phadia laboratory systems.Maintain customer relationships and collaborate with the relevant sales account manager to ensure customer needs are met.Complete service reports in CRM accurately and return them to the customer in a timely manner.Maintain a high level of product knowledge on instruments and assays to enable customer success and share expertise with internal and external customers.Deliver training on assay methods and applications specialist role when required.Support laboratory sales colleagues in developing business opportunities within their regions.Maintain accurate records of spare parts usage, ensuring cost-effective management.Act as the 'voice of the customer' by connecting to global product teams on instrument reliability and quality.Contribute to the development of training material, support literature, and technical guidance for laboratory customers.Ensure compliance with quality and regulatory requirements as well as company policies at all times.Participate in continuous improvement initiatives.Work towards achieving goals and continuously strive to improve customer satisfaction, aligning with the 4i values of Thermo Fisher Scientific.Internal Networking/Key relationshipsInternal: Service, Sales, Tender, and Marketing teamsExternal: National support centersEducation and Professional Experience QualificationsEngineering degree, Science subjects, or related fieldMinimum 5 years of experience in servicing/repair of analytical equipment, ideally laboratory/hospital equipment or medical devicesGood knowledge of the hospital landscape in the assigned regionAbility and willingness to travel, mainly in the Galicia & North Portugal RegionKnowledge of IT tools (Office, Outlook, etc.) and network connectionValid driving licenseSkills & Capabilities Professional Experience QualificationsResidence in the Galicia area or willingness to relocateWe are in search of a proactive and positive individual who thrives in a team environment and is motivated to solve problems.Ability to thrive in a fast-paced environmentA dedication to putting customers first, striving to deliver exceptional serviceExcellent communication (oral and written) and interpersonal skillsStrong focus on priorities and exceptional organizational skillsProactive and able to effectively multitaskGood knowledge of oral and written EnglishKnowledge of Portuguese is a plusOur Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.At Thermo Fisher Scientific, we believe that each individual has a unique story to tell. Join our ambitious team and become part of our world-class organization, dedicated to enabling our customers to make the world healthier, cleaner, and safer.