Engineering Operations Technician, Data Center Engineering Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities- Assist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. - Assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support. - Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data, chiller systems and generators. - Provide assistance to contractor or data center engineers to ensure proper operation and maintenance of all facility equipment. - Provide assistance to contractor or data center engineer to deploy new equipment, such as building racks, cabling, and other tasks as necessary - Perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems In addition to acting as a Facilities First Responder to critical events, this individual will also support new data center facilities and existing data center facilities and will demonstrate an ability to Operate with minimal supervision. The Engineering Operations Technician should be able to demonstrate: - An ability to solve problems through root-cause elimination, stepping back to understand the broader context. - An aptitude for trouble-shooting and problem-solving complex issue - Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response. - An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system. - Prioritize appropriately in a complex, fast-paced environment. - Willingness to take ownership for technical issues brought by the customer base. - Be capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered. A day in the lifeDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of generic mechanical room infrastructure such as chillers, cooler units, and fan controls- Knowledge of key electrical competencies and theoryPREFERRED QUALIFICATIONS- Experience leading and managing operations of critical facilities which require in-depth knowledge in electrical, mechanical, and control systems- Bachelor's degree in engineering, project management, construction management or similar technical focus