English Customer Support Specialist - Digital Advertising

Hybrid | GL_LSA_S&V | EnglishDescription Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our companyYour responsibilities: Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with the service’s quality guidelines for new reviews and recertificationsReactive Support: Provide reactive phone and/or email support for live advertisersProduct Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelinesQuality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performanceProvider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operationsProperly prepare and set expectations with businesses about the onboarding and go-live processDevelop a deep understanding of the onboarding requirements/processes for our product across different regionsWork closely with businesses to collect and submit information required to complete our onboarding processAccurately advise and support businesses on each verification requirement as they work to complete the onboarding processSupport ad-hoc operations work as neededWork in a fast-changing, fast-paced workplace Requirements English C2 levelExperience in a fast-paced, scaled operations environmentsExperience working in a call center environmentExperience working in a customer-facing roleExtremely high attention to detail and strong organizational skillsStructured communicator, both written and spokenAbility to produce high-quality work under strict deadlinesProficient in Google Docs and Sheets and/or Microsoft Word and ExcelAbility to work independently and complete day-to-day tasks with minimal supervision Nice to have: Bachelor's degree in Business2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similarExperience working with local legislation or government entitiesFamiliarity with home services, such as plumbing, locksmiths, electrical etc. Benefits Full-time position (39 hours/week).Salary 19.200€ gross/year + up to 1.000€ gross/year in bonus.This is a Hybrid working model in Barcelona.Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)A permanent presence of coaches who will facilitate your personal and professional developmentEstablished career path to grow within the projectContinuous training and certifications within Google productsBi-weekly, monthly or quarterly contestsEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated teamOffice location surrounded by the sea