German Client Services Specialist in Porto

Take Your Career to the Next Level!

We’re looking for a motivated Customer Support Specialist to become part of our dynamic and forward-thinking team. If you’re personable, adaptable, and thrive in a fast-paced environment, this position is a perfect fit for you!

Role Overview: 

As a Customer Support Specialist, you’ll handle customer inquiries across various channels—phone, chat, email, and social media—addressing account, technical, and financial concerns. Your contributions will help enhance customer satisfaction and drive improvements within our operations.

Key Responsibilities:

• Provide outstanding support through phone, chat, email, and social media
• Resolve issues related to account setup, verification, logins, financial matters, and technical support
• Act as a trusted advisor, particularly for clients in the sports industry
• Respond quickly to customer inquiries, feedback, and concerns
• Build strong, lasting client relationships through clear and effective communication
• Maintain service excellence while following company policies
• Suggest process improvements to enhance the customer experience

Requirements:

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step in your customer support journey? Apply today—we can’t wait to meet you!