Hire & Sales Controller

Hire & Sales Controller (Telesales) Cannock £30,000 - £34,000 As the Hire & Sales Controller (Telesales) you will be responsible for managing and growing the hire and sales portfolio through effective telesales techniques. The role involves generating new business, maintaining customer relationships, and achieving sales targets. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships with new and existing customers. Respond promptly to customer inquiries and provide tailored solutions. Conduct regular follow-ups to ensure customer satisfaction and repeat business. Sales & Business Development: Identify and target potential customers through outbound telesales calls. Achieve and exceed sales targets and KPIs set by the management. Develop and execute sales strategies to maximise revenue. Hire Coordination: Manage the entire hire process from initial inquiry to final delivery. Coordinate with internal departments to ensure the timely and efficient delivery of hired equipment. Monitor and manage hire agreements, ensuring all documentation is completed accurately. Product Knowledge & Promotion: Maintain a deep understanding of the company's product range and services. Provide customers with detailed information and demonstrations of products. Promote special offers, discounts, and new products to drive sales. Administrative Duties: Maintain accurate records of customer interactions and sales activities in the CRM system. Prepare and present regular sales reports to the Sales Manager. Handle any customer complaints or issues in a professional manner, ensuring swift resolution. Experience Required: Minimum of 2 years experience in a telesales or customer service role. Experience in the hire industry or equipment sales is highly desirable. Personal Attributes: Customer-Focused: Passionate about providing excellent customer service and building long-term relationships. Driven: Highly motivated and target-driven, with a strong work ethic. Adaptable: Ability to adapt to changing market conditions and customer needs. Detail-Oriented: Attention to detail and a commitment to accuracy. Professional: Presents a professional and positive image of the company at all times. Benefits: Competitive salary and commission structure. Opportunities for career development and progression. Comprehensive training and support. Health and wellness benefits. Employee discounts on products and services. Next steps: If you are interested in applying for this Hire & Sales Controller role or you are looking for advise on your next career move, please you up-to-date CV via this advert or call Karla on 0330 440 2323. INDCS1