Retail Assistant Greggs Casual

Job Introduction – Describe the most difficult types of problems the jobholder must face (internal or external to Sodexo) and/or the regulations, guidelines, practices that are to be adhered to.Service●       I always deliver a fast and friendly service to my customers.●       I put my customers before anything else.●       I know and understand our products and promotions and confidently talk to my customers about them.●       I am enabled to “Fix it Now” for my customers.I create “Magic Moments” for my customersTeam●       I keep up to date with all the communications, and actively support business initiatives.●       I understand my role and responsibilities. As a result, I am self-sufficient and able to offer support to the team.●       I take responsibility for my learning and keep up to date will all core and compliance training.●       I support the team by working efficiently to complete all tasks to standard and on time.●       I work in line with the Values, creating a good environment to work in.●       I follow all company absence procedures.Standards ●       I use SHAPE criteria to achieve great standards.●       I produce sandwiches on time and to agreed standards.I follow the Savoury Bake Plan ensuring I produce freshly baked savouries throughout the day following the little and often principles.●       I carry out the daily checks and cleaning requirements to ensure we deliver great hot drinks.I keep myself, team and our customers safe by following company Food Safety, SHE and Loss Prevention procedures.Sales ●       I am aware of my individual targets, and use appropriate selling skills to achieve these on a daily basis.●       I actively look for sales opportunities in my shop and take action on them; this drives sales and ensures we achieve our stales target.●       I keep up to date on my shop’s performance, and work with the team to achieve sales targets.●       I engage in company competitions and incentives to drive sales and increase customer experience/loyalty.Profit●       I follow ingredient usage guides to minimise ingredient variance.●       I use EPOS accurately to minimise product variance, this supports the order replenishment system.●       I always punch in and out of the Kronos system for all of my shifts.●       I follow our switch on/off guide to ensure energy usage is controlled.