ServiceNow HRSD SME

Our opportunity In this role, you will be a member of Global Shared Services team, collaborating closely with the HR Operations and Technology team in implementing the global HR ServiceNow roadmap, supporting the HR demand from all the countries in scope and working on different projects together with several other teams across the regions. As a ServiceNow Specialist with our ServiceNow HRSD team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our HR operations and help driving business results. The job’s core deliverables will rely on delivering services to internal clients. It may involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise. Your role As a ServiceNow HRSD SME your main responsibilities will involve: Lead implementations, gather requirements from our customers and be heavily involved in the delivery team. Help to refine stories and able to realize them in sprints. Interact with our customers on a regular basis through video/teleconferences and email to understand client's processes and business problems. Design and develop ServiceNow features based on business requirements and technical specifications using stories. Collaborate with our expert leading the configuration and customization of ServiceNow HR Module Troubleshoot and resolve technical issues related to ServiceNow HR Module customizations, and integrations, providing root-cause analysis and recommendations for improvement. Perform day-to-day support and maintenance, work with the team. Work in an Agile environment, adhere to and improve the best practices and processes currently in place. Create and maintain thorough documentation for ServiceNow customizations, integrations, and workflows. Your Skills and Experience As ServiceNow HRSD SME your skills and qualifications will ideally include: Experience in defining and deploying processes Experience identifying solutions with a focus on implementation of technology Confident in converting business requirements to configuration requirements by authoring user stories that support Agile Development 3+ years of technical experience in ServiceNow platform 1+ year of hands-on experience and exposure with ServiceNow HRSD including Virtual Agent, Portal (EC Pro), Agent Workspace In-depth knowledge of ServiceNow and HRSD implementation best practices Certified ServiceNow career path (preferable at least one CIS certification) Good understanding of the key technologies relevant to the ServiceNow integration solutions including Web Services, LDAP, REST, SOAP, Integration Hub Experience with scripting in the ServiceNow platform using: JavaScript, HTML, CSS Excellent written and oral communication skills in English (further languages are an asset) An analytical and problem-solving person Result and service-oriented, persistent, proactive and capable of driving things forward in challenging situations. Work experience in a multicultural environment and with virtual teams High intercultural awareness, real team player and open-minded attitude