Sr Desktop Systems Specialist

Infinera is the global supplier of innovative networking solutions. Our customers include the leading service providers, data center operators, internet content providers (ICPs), cable operators, enterprises, and government agencies worldwide, including 9 of the top 10 Tier 1 service providers and 6 of the top 7 ICPs. We design, develop and deliver hardware and software for fiber-based connectivity solutions that span access, aggregation, metro, long haul, and submarine network. Our industry-leading, trendsetting edge-to-core solutions provide the foundation for many of the world’s largest and most demanding networks that generate billions in service revenue for our customers.

Office Location: Carnaxide, Lisbon

Office Tour:

Model : Hybrid

Summary of essential job functions:

• Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.

• Maintain a high level of customer service by responding to user requests in a timely fashion and work independently to complete assigned tasks as quickly as possible.

• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to support team where necessary.

• Accurately record, update and document requests using the IT Helpdesk system.

• Assist with administration of Office365 including email and SharePoint.

• Maintain Windows Active Directory, Users, Groups and other records as needed.

• Be able to communicate effectively with technical and non-technical colleagues at all levels in the organization.

• Work within the relevant legislation, policies and procedures.

• Troubleshooting issues relating to AV equipment and conference rooms.

• Install, configure, and test computer hardware, networking software and OS software both manually and via endpoint management tools.

• Assist in planning, coordination, and implementation of company network security measures to protect data.

Required Knowledge, Skills and Abilities:

• Be a highly self-motivated team player with the skills and ability to manage changing priorities.

• Understanding of Office365 including SharePoint, Exchange Online and Teams.

• Assist remote users over the phone and through Microsoft Teams.

• Create, maintain, and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

• Experience with Microsoft Office365, Active Directory administration, and virtualization technologies.

• Experience with endpoint maintenance, software installation, diagnostics, and repair.

• Proficient with Windows 10, Windows 11, and the Microsoft Office suite.

• Experience with MS Endpoint Configuration manager (formerly System Center Configuration

Manager), Intune and AutoPilot – big plus

• Network peripheral configuration, management, firmware upgrades, and diagnostics.

• Demonstrable skills debugging issues on client machines.

• Demonstrable understanding of cyber security.

• Able to learn quickly and work productively.

• Outstanding user service skills and time management skills.

• Effective communication skills, both written and verbal in English.

• Education and Experience: BA or BS degree or at least two years' experience in an IT environment

#LI-GA1

#LI-Hybrid

(Supplement No. 1 to Part 740, Title 15)