Tech Systems Support Analyst (English and Germany Speaker)

Job OverviewProvides first level support to Customers on workstations or for applications.Essential FunctionsProcesses and provides first level support for technical assistance and resources from internal and/or external customers.Communicates with end users to clarify and define requirements.Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.Maintains call information in database using commercial software.May work with monthly charge back reports.May schedule configuration and installation of PC workstation hardware and software. QualificationsComputer Science degree or equivalent, or equivalent technical trainingOne (1) year related experience or technical trainingExperience in Customer Service roleEquivalent combination of education and experienceFamiliarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components to understand client's technical needs.Ability to carry out some analysis and information gathering to resolve problems on routine matters.IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at