Technical Account Manager (South), TAM, ES - EMEA - South

At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.The RoleAn AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.Key job responsibilitiesResponsibilities include:* You’ll build solutions, provide technical guidance and advocate for the customer* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity* Develop trusting relationships with customers, understanding their business needs and technical challenges* Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management* Consult with a range of partners from developers through to C-suite executives* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers* With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS* Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning* Solve a variety of problems across different customers as they migrate their workloads to the cloud* Uplift customer capabilities by running workshops, brown bag sessions, etc.A day in the lifeAs we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.About the teamCultureWe’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.See what the team say about their roles:We are open to hiring candidates to work out of one of the following locations:Madrid, M, ESPBASIC QUALIFICATIONS- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment- Experience in technical engineering- Bachelor's degree- Spanish and English proficiencyPREFERRED QUALIFICATIONS- Experience with AWS services or other cloud offerings- Experience in internal enterprise or external customer-facing environment as a technical lead- Portuguese proficiency is a plus