Teleperformance SE, together with its subsidiaries, provides outsourced omnichannel customer experience management services worldwide.
The company provides automation solutions that incorporate natural language processing and omnichannel solutions; back-office services, such as outsourced payroll and workforce management, payment procedures/client order processing, fraud risk management, order and account management, invoicing and refunds, coding, and social media content moderation; and contact center solutions comprising customer care, technical support, and customer acquisition. It also offers industry specific transaction processing, financial and accounting, human resources, content moderation, and visa application and consulate services. In addition, the company provides invoice explanations and payment requests; claim processing and dispute resolution; welcome offers, satisfaction questionnaires and contract renewal reminders; social media assistance; and online gaming assistance.
Further, it offers intelligent automation, process re-engineering and automation, smart-shoring, work-at-home, multilingual hubs, chat, accounts receivable, interpretation and translation, HR services, digital platforms, and customer experience lab solutions. It serves automotive; banking and financial services; healthcare; retail E-commerce; technology; telecom and media; travel, logistics, and hospitality; and utilities industries.
Teleperformance SE was incorporated in 1910 and is based in Paris, France.